JOB PURPOSE: 

Manage and implement customer care activities to promote optimal customer service and retention by effectively leading and supporting customer care teams, efforts, and strategies.

KEY FUNCTIONS:

• Lead, develop and manage the technical customer service team in carrying out the essential elements of Midco’s standards, policies, and procedures; set attainable goals and objectives and follow through to successful completion.
• Develop and direct staff, by carrying out the essential elements of Business Customer Care strategy, standards, policies and procedures, and by creating and maintaining a positive work environment.
• Be available to team members to provide direction and communication.
• Coach team members on best practices to promote career development and increase customer satisfaction.
• Consistently monitor performance for quality and coaching opportunities.
• Actively set daily, monthly, and weekly goals designed to reach department expectations.
• Provide timely performance feedback and daily coaching. Perform annual reviews and effectively manage disciplinary and/or performance problems.
• Compile timely and accurate daily, monthly, and yearly reports as requested.
• Recognize individual and team contributions to encourage a positive work environment.
• Support Midco efforts to improve customer awareness and loyalty.
• Support Midco efforts to improve employee loyalty.
• Manage projects focused both on team efficiencies and customer satisfaction/effort improvement.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance to be available for your team and as required by your position.
• Be available to provide assistance to team members outside of normal business hours, as needed.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

• Function as an effective team member while supporting the efforts and concepts of other Effectively communicate with other departments to handle escalating issues in a timely manner.
• Support the mission, vision and values of Midco.
• Collaborate effectively with internal and external customers to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and finding ways to cut through ambiguous problems.
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION: 

• Post-Secondary degree in a related field and/or equivalent experience strongly preferred.
• Two or more years of Call Center experience required.
• Previous customer service leadership experience in a call center environment is preferred.
• Previous supervisory leadership in a technical field preferred.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee may occasionally lift and/or carry loads of up to 30 lbs.
• The noise level in the work environment is moderate to loud.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

ABOUT MIDCO:  

Midco: 

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work: 

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today. 

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.  

JOB PURPOSE:

Design, enhance, and maintain all aspects of the Midco Business Network.

KEY FUNCTIONS:  

• Engineer and design the Business Network to meet customer demand.
• Leads technical projects, upgrades, and deployments.
• Support, maintain and upgrade existing Business Network. Install new hardware to stay ahead of customer demand.
• Execute test plans to facilitate vendor selection for new Business product offerings.
• Develop MOPs and tools to ease the deployment of new service orders and network configurations.
• Evaluate new vendor hardware and software.
• Work on customer trouble tickets and resolve outages on the Business Network.
• Work with vendors for design, installation, configuration, and troubleshooting.
• Participate in an on-call rotation.
• Mentor intra/inter-departmental peers.
• Use knowledge and analytics to improve the Business network and processes.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.
• Cisco hardware and software knowledge.
• Knowledge on packet capture setup and analysis.
• Working knowledge of MEF Standards.
• Working knowledge of network protocols and technologies including TCP/IP, OSI Model, IPv4, IPv6, SIP, IP Video, ACL’s, Spanning Tree, MP-BGP, OSPF, EIGRP, IS-IS, MPLS, MPLS-TE, L2VPN, L3VPN, H-QoS, SD-WAN and transport technologies.
• Working knowledge of network monitoring and management tools including, SolarWinds, AKIPS, WAE, NSO, NETCONF, YANG, syslog and telemetry.
• Must be able to travel when necessary.
• Operate and drive a Company vehicle in accordance with all Midco policies including maintaining a safe driving record.
• Compile timely, comprehensive, and accurate reports as requested.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.

ADDITIONALFUNCTIONSANDRESPONSIBILITIES:

• Train Technology Group personnel and other group members as necessary.
• Mentor new hires and existing staff as required.
• Effectively communicate with other departments to handle escalating issues in a timely manner.
• Support the mission, vision and values of Midco.
• Collaborate effectively with internal and external customers to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
• finding ways to cut through ambiguous problems.  
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

Network Engineer I:

• Associate’s degree in related industry and/or equivalent work experience required.
• Minimum 7 years relevant experience required. Previous experience in telecommunications industry.
preferred.
• CCNA or JNCIA required.

Network Engineer II:

• Associate’s degree in related industry and/or equivalent work experience required.
• Minimum 9 years relevant experience required. Previous experience in telecommunications industry preferred.
• CCNA or JNCIA required.

Network Engineer III:

• Bachelor’s degree required and/or relevant experience required.
• Minimum 11 years relevant networking experience required. Previous telecommunication industry experience preferred.
• CCNP or JNCIP certification required.

Network Engineer IV:

• Bachelor’s degree required and/or relevant experience required.
• Minimum 13 years relevant networking experience required.
• CCNP or JNCIP certification required.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 50 lbs.
• The noise level in the work environment is moderate.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

ABOUT MIDCO:  

Midco: 

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work: 

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today. 

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.  

Base wage + monthly sales incentive for selling Midco internet, TV, and phone services! Are you a friendly, outgoing person who enjoys being rewarded for your success? Midco continues to grow and seeks a motivated seller! Paid training is provided. Enjoy great perks, including free internet and TV, a monthly auto allowance, flexible hours, and stellar benefits! Apply today!

JOB PURPOSE:

Drive residential sales opportunities through door-to-door sales efforts and networking throughout the community to provide individual consumers with basic services such as telephone, internet, and cable TV. Residential Sales Associates will also network with apartment managers, local builders, insurance agents and realtors to drive referrals and increase sales.

KEY FUNCTIONS: 

• Work targeted sales campaigns through door-to-door efforts and networking within the community to drive results.
• Identify individual customer’s current and potential product needs and make recommendations. Increase the customers understanding of Midco products and pricing options.
• Possess strong knowledge of product features, benefits, pricing, and campaigns for cable TV, high-speed internet, phone and in an effort to sell and upsell to new and existing customers by going door-to-door within territory.
• Accurately set up accounts for new customers, prepare work orders for installs, repairs, and other customer transactions.
• Maintain and update turf management plan without assistance, able to work independently.
• Build and maintain strong relationships based on trust and mutual respect with potential and existing customers within your department and community.
• Apply a positive customer service attitude in interactions with all customer and establish positive rapport.
• Meet or exceed defined sales goals (weekly, monthly, yearly, etc.).
• Follow up with customers in a timely manner, if necessary.
• Be patient and understanding in all customer interactions.
• Dress in a professional manner to positively represent Midco’s image throughout the community.
• Clearly explain and demonstrate equipment connectivity and functionality.
• Travel to new and growing markets for sales campaigns.
• Operate and drive a Company vehicle in accordance with all Midco policies including maintaining a safe driving record.
• Maintain regular attendance as required by your position.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.

ADDITIONALFUNCTIONSANDRESPONSIBILITIES:

• Function as an effective team member while supporting the efforts and concepts of other departments.
• Support the mission, vision and values of Midco.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Possess an enthusiastic, energetic, self-motivated and detail-oriented approach toward work and all work projects.
• Possess strong problem solving and decision-making skills while using good judgement.
• Multitask without the loss of efficiency or composure.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

• High school diploma or GED required. Some college preferred.
• Sales or related experience preferred, but not required.
• Possess knowledge of Microsoft Office Suite and the Internet.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• Team members may be required to frequently reach, lift and/or carry loads of approximately 15lbs., such as laptop, literature, and office essentials.
• In-person visits to customers’ residences are frequent in the performance of this job. Specific abilities required include accessing a customer's home by stairs or elevator, operating doors or other entrances, navigating hallways and buildings, etc., and adapting successfully to a constantly changing environment.
• The noise level in the work environment is moderate.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
• Employees may be required to be on feet walking up to or exceed 40 hours per week.

ABOUT MIDCO:

Midco:

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

Work from home options after training. Free Midco internet and TV starting day 1! Bonus of $1,000-$1,500 per month for top performers! Opportunities for career progression! This position requires schedule availability from 8am-8pm, Monday-Friday.  

JOB PURPOSE:

Assist in the achievement of Midco revenue objectives through the sales of products and solutions in the Residential market.

KEY FUNCTIONS: 

• Service incoming and outbound calls from residential customers inquiring about Midco products and services.
• Identify the right products and services for customers through value based selling techniques.
• Sell and up sell Midco products and services to new and existing customers.
• Perform proactive outbound calling associated with sales and marketing campaigns.
• Develop sales opportunities by researching and identifying potential customers; soliciting new customers; building rapport; providing technical information and explanations; and preparing quotations.
• Develop revenue by checking customer's buying history, suggesting related and new items, and explaining technical features.
• Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.
• Follow up with leads and contacts in a timely fashion.
• Exceed organizational goals for revenue, upselling, and add-on selling.
• Refer leads as appropriate to B2B, Enterprise, and Advertising sales teams.
• Work closely with the internal team members and external Sales and Service teams to ensure an exceptional customer experience.
• Communicate effectively and professionally in all forms of communication with internal and external customers
• Adhere to Midco privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.

ADDITIONALFUNCTIONSANDRESPONSIBILITIES:

• Actively participate in team efforts to support and establish exceptional customer experiences.
• Function as an effective team member while supporting the efforts and strategies, initiatives and projects of other departments
• Support the mission, vision, and values of Midco.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
• Possess strong problem-solving, critical-thinking and decision-making skills while using good judgment.
• Multi-task without loss of efficiency or composure.
• Maintain a positive work atmosphere by acting and communicating in a manner that develops positive relationships with team members, customer and leadership
• Identify opportunities for improvement while creating and implementing viable solutions for customers.
• All employees are required to actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION: 

• High school diploma or GED required.
• Bachelors in Marketing or Business Administration preferred.
• At least 1 year of previous sales or relevant customer service/sales experience preferred.
• Ability to meet and exceed quota or goals.
• Working knowledge of Microsoft Office products (Outlook, Word, Excel, and PowerPoint).

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.
• The noise level in the work environment is moderate to loud.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

Midco

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer service and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network, phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/FederalPosters.

Work from home options after training. Free Internet and TV starting day 1! Shift differentials available! Bonus of $1,000-$1,500 per month for top performers! Opportunities for career progression! This position requires schedule availability from 8am-8pm, Monday-Friday and 8am-5pm Saturday.

JOB PURPOSE:

Contribute in the achievement of Midco revenue objectives through retaining customer loyalty by listening to their individual needs, establishing value of Midco products and services, and presenting customized solutions that fit the customer’s needs.

KEY FUNCTIONS:

• Service inbound calls from residential customers requesting to disconnect service, add to services, change current services, or inquire about their current pricing.
• Complete proactive retention efforts by making outbound calls in order to build customer loyalty.
• Exceed organizational goals for revenue by retaining and upselling.
• Assist customers who have complex issues or questions about their billing.
• Save customer relationships by completing a needs assessment, making service recommendations, and presenting the value of products and services.
• Provide recommendations through value-based selling
• Understand customers concerns and tailor a plan of action in order to retain a customer relationship.
• Establish rapport and communicate effectively in all forms of communication with internal and external customers when taking inbound and making outbound calls.
• Handle inquiries with the ability to assess, analyze, and problem solve complex situations while maintaining a positive customer relationship.
• Address customer complaints with the goal of increasing satisfaction and securing the customer relationship.
• Accurately record customer transactions and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions.
• Work closely with the internal team members and external Sales and Service teams to ensure an exceptional customer experience.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Adhere to Midco privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.

ADDITIONALFUNCTIONSANDRESPONSIBILITIES:

• Must be goal-driven
• Actively participate in team efforts to support and establish exceptional customer experiences.
• Function as an effective team member while supporting the efforts and concepts of other departments.
• Support the mission, vision, and values of Midco.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Possess an enthusiastic, energetic, self-motivated, creative, and detail-oriented approach on customer interactions and projects.
• Possess strong written skills.
• Possess strong problem-solving, critical-thinking and decision-making skills while using good business acumen.
• Ability to create positive customer experiences with a focus on growing revenue for the business.
• Change from one task to another without loss of efficiency or composure.
• Maintain a positive work atmosphere by acting and communicating in a manner so that that develops positive relationships with team members, customers and leadership.
• Identify opportunities for improvement while creating and implementing viable solutions for customers.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

 EXPERIENCE AND EDUCATION:

• High School diploma or GED required.
• Associate or bachelor’s degree preferred.
• At least 1 year of previous sales/retention and/or service experience required.
• Leadership experience preferred.
• Working knowledge of Microsoft Office products (Outlook, Word, Excel, and PowerPoint).

WORK ENVIRONMENT AND PHYSICAL DEMANDS: 

• Call Center Environment, in a cubical, wearing a headset.
• Must remain at workstation for long periods of time.
• Extremely time sensitive in order to meet customer demand.
• Heavy keyboard/mouse usage required with repetitive movements.
• The noise level in the work environment is moderate to loud.
• Employees may be required to work in excess of 40 hours per week.
• Most shifts are outside normal business hours, and include rotating holidays, evenings, and weekends as business demands.

ABOUT MIDCO:

Midco:

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/FederalPosters.

JOB PURPOSE:

Project manage multiple customer projects simultaneously while being accountable for successful implementation, billing commencement and overall customer satisfaction.  Success in this position requires serving as the single point of contact (POC) to the customer, coordinating across multiple groups and systems, professional and effective communication, timeline and critical task management, validating accuracy of all work completed, ongoing customer interaction and superior organizational skills. 

KEY FUNCTIONS:

• Effectively and efficiently project manage all business customer contracts, taking full responsibility for the customer experience from the time a contract is signed to service installation and billing commencement and verification.  
• Review and fulfill contracts for basic services with accuracy, ensuring compliance with current rate card, company policy and regulatory requirements. 
• Coordinate site surveys, installs, and other customer onboarding activities ensuring customers clearly understand project status throughout all phases, including outstanding, pending and completed tasks.  
• Meet or exceed defined key performance indicators (KPIs).  
• Facilitate customer relocations, renewals and service changes as they occur. 
• Partner with Account Executives to ensure we deliver a superior customer experience for all customers. 
• Proactively contact customers following installation to ensure customer satisfaction. 
• Proactively offer bill review assistance to all customers adding new services to ensure full understanding of monthly recurring charges, taxes and fees. 
• Ensure all special provisions, requests and instructions are recorded and executed per the signed contract. 
• Provide assistance and training to other team members. 
• Document customer interactions in a timely manner according to company and departmental policies and procedures. 
• Assist with special projects as required by performing duties such as creating, editing and proof-reading documents, performing research, soliciting feedback from others, or other duties as assigned. 
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.
• Actively follow Midco policies and procedures

ADDITIONALFUNCTIONSANDRESPONSIBILITIES:

• Collaborate effectively with internal and external customers and vendors to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Execute the essential elements of company and departmental standards, policies and procedures while creating a positive work environment.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and finding ways to cut through ambiguous problems.
• Utilize CRM to execute essential functions and maintain a general understanding of sales activity. 
• Support the mission, vision, and values of Midco. 
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality to all of your work and interactions. 
• Maintain a positive work atmosphere by acting and communicating in a manner that builds positive relationships with client, team-members and leadership 
• Perform other duties as assigned. 

EXPERIENCE AND EDUCATION:

• Bachelor’s Degree or related work experience required.   
• Three years of customer service experience required.  
• One year of telecommunications industry experience preferred. 
• One year of project management experience preferred with proven success organizing complex information and managing multiple priorities simultaneously in a dynamic environment across various locations.
• Experience with MS Office, including Word, Excel & Outlook required.

WORK ENVIRONMENT AND PHYSICAL DEMANDS: 

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.  
• The noise level in the work environment is low to moderate.  
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

ABOUT MIDCO:  

Midco:

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:
 

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today. 

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.  

Are you someone that likes to work with your hands? Do you enjoy being outside? Are you a problem solver that works well independently? If you are ready to start a new career, we have the job for you! Become a Maintenance Tech at Midco!

We will teach you how to perform preventive maintenance and to repair to the services on Midco’s regional network. What does that really mean? You’ll learn how to troubleshoot, repair and maintain the technology that provides internet, tv and phone services to our customers.

Not only will you have one of the coolest jobs in town, but you will also receive free & discounted internet and cable tv; competitive benefits & pay; annual bonus; and progressive career opportunities with pay increases! And if that wasn’t enough, our Maintenance Techs drive a company vehicle and wear provided company clothing!

JOB PURPOSE:

Perform preventive service and maintenance to Midco’s regional network.

Position leveling will be assigned congruent to experience and training.

Maintenance Technician Career Progression

KEY FUNCTIONS:

• Perform preventive maintenance and repair to services on Midco’s regional network.
• Sweep and balance the regional network to detect and/or correct imperfections.
• Identify areas in need of service and repair including, but not limited to adjustment and alignment of equipment used for signal processing, amplification, and transmission.
• Take appropriate preventive measures to repair and maintain the regional network in customer homes and commercial property from the Headend.
• Demonstrate proficiency in and working knowledge of several areas of network systems; recognize deviations and distinguish them from accepted practices.
• Repair and maintain equipment, network systems and all components.
• Ensure that all documentation is timely and accurate and in compliance with FCC and company regulations.
• Troubleshoot and repair ingress and egress problems in the regional network including, but not limited to transmission levels, signal loss, off-air interference and equipment failures.
• Maintain signal performance by proactively testing the network on a regular basis.
• Install, maintain and repair power supplies and provide splicing and activation of the regional network.
• Provide technical support and guidance by assisting with the resolution of installation or service problems encountered at customer sites.
• Install and disconnect video, internet, and telephone services in customer homes and commercial property as needed.
• Repair and/or wire cable from poles/pedestals into customer homes and commercial property; wire additional outlets as needed.
• Complete Midco First Time Right certification within 90 days of hire. Consistently apply First Time Right principles in all aspects of work.
• Possess knowledge of Midco’s safety program (Target Zero), practice and enforce safety rules and procedures; operate all equipment in a safe manner.
• Operate and drive a Company vehicle in accordance with Midco’s “Use of Vehicle for Company Business” policy.
• Be ready, willing, and able to travel.
• Produce timely and accurate daily and monthly reports.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

• Effectively communicate with other departments to handle escalating issues in a timely manner.
• Function as an effective team member while supporting the efforts and concepts of other departments.
• Support the mission, vision and values of Midco.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Possess an enthusiastic, energetic, self-motivated, and detail oriented approach towards work and all work projects.
• Possess strong problem solving and decision making skills while using good judgment.
• Multitask and change from one task to another without loss of efficiency or composure.
• Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, coworkers and management.
• Identify opportunities for improvement while creating and implementing viable solutions.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

• HS diploma or GED required.
• Minimum 1 years installing & troubleshooting broadband services.
• Employees will be assigned a level congruent to their experience and training. See above.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 70 lbs.
• The noise level in the work environment is moderate to loud.
• While performing the duties of this position, the employee is frequently exposed to outside weather conditions and may occasionally be exposed to moving mechanical parts, high, precarious places, risk of electrical shock, and risk of radiation and vibration.
• In-person visits to a customer’s home or place of business are normal in the performance of this job. Specific abilities required include accessing a customer's home or place of business by stairs or elevator, operating doors or other entrances, navigating hallways and buildings, etc., and adapting successfully to a constantly changing environment.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
• Must be able to climb poles, ladders, and other structures with proper equipment.
• Must be able to work from elevated heights and in tight spaces such as attics and crawlspaces.

ABOUT MIDCO:

Midco:

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/FederalPosters.

JOB PURPOSE:

The Sourcing Coordinator will be the liaison for cross functional teams in the execution of the different phases of the product (part) life cycle to support Midco’s strategic initiatives. You will help the organization achieve its goals through finding sourcing solutions for products at the ideal cost and quality. You will also find yourself analyzing data in your pursuit to identify potential areas for improvement for the organization.

TEAM MISSION:

Safety and efficiently provide parts and services at ideal cost, quality, time, and place while cultivating strong relationships with our team members, customers, and partners.

KEY FUNCTIONS:

• Manage data throughout the part life cycle to include item creation, attributes, and end of life planning and execution.
• Monitor item data integrity within various procurement and supply chain systems and escalate issues when appropriate.
• Works with vendors and internal team members to qualify new products (parts).
• Coordinate vendor, RFQ and RFI process, in support of the procurement strategy and business goals.
• Collaborate with the purchasing team and other internal stakeholders to conduct thorough RFPs and provide analysis on vendor submittals.
• Pull data to support the evaluation process of vendor performance.
• Partner with leadership to preform benchmark analysis to identify potential cost gaps and risk across commodities.
• Align strategy and tactical plans on product transitions with Operations, Finance, and Safety.
• Assist with the communication to stakeholders on introduction, modification, or discontinuation of products including transition of part numbers, the use of inventory and ordering expectations.
• Assist leadership with oversite of project tasks to support completion of initiatives through clear communication of expectations and escalating issues to leadership when they arise.
• Provide data and analysis to support re-negotiations of business and/or service agreements.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.

ADDITIONALFUNCTIONSANDRESPONSIBILITIES:

• Effectively communicate with other departments to handle escalating issues in a timely manner.
• Support the mission, vision and values of Midco.
• Collaborate effectively with internal and external customers to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and
• finding ways to cut through ambiguous problems.  
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Provide training and guidance to Midco team members on department processes and policy as needed.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION: 

• Bachelor’s degree in business or related field or equivalent experience required.
• 2 years minimum purchasing or supply chain experience required.
• Advance knowledge of Microsoft Excel required.
• Intermediate to advanced knowledge of parts management methodology. Strong understanding of Microsoft ERP preferred.
• Six Sigma/ Lean certification or exposure to these methodologies preferred.
• Telecommunications experience preferred.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.
• The noise level in the work environment is quiet.
• Required to periodically travel to other Midcontinent locations, supplier locations, and trade and industry shows.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

ABOUT MIDCO:

Midco:

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

JOB PURPOSE:

Deliver high quality creative service to advertising customers through project management, copywriting, scripting, planning story boards and  gathering creative elements.

KEY FUNCTIONS:

• Manage the customer transition from point of sale to the production process and into an ongoing service relationship.
• Serve as the point of contact for customers and project management of the Production process.
• Partner with the Production and Sales Teams to provide creative direction.
• Lead brainstorming sessions to develop television commercial concepts and digital advertising that will effectively meet the customer’s needs.
• Manage storyboard creation and the script writing process; gather creative elements including logos, props, voice and acting talent.
• Present new creative concepts, campaigns and completed commercials to customers with energy and persuasiveness.
• Recognize and respect the time of customers ensuring that client meetings, shoots and revisions are well coordinated and timed.
• Provide new and original ideas to meet our customers’ diverse requirements.
• Understand assigned customer’s individual contracts and proactively ensure their expectations are met.
• Operate and drive a Company vehicle in accordance with all Midco policies including maintaining a safe driving record.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.

ADDITIONALFUNCTIONSANDRESPONSIBILITIES:

• Function as an effective team member while supporting the efforts and concepts of other departments.
• Be willing to advance personal knowledge of programs and techniques through tutorials, on-site and off- site training opportunities.
• Effectively communicate with other departments to handle escalating issues in a timely manner.
• Support the mission, vision and values of Midco.
• Collaborate effectively with internal and external customers to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and finding ways to cut through ambiguous problems.  
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

• High School diploma or GED.
• Bachelor’s degree in journalism, television production, advertising or equivalent is preferred.
• Knowledge of digital advertising preferred.
• Three to Five years of experience in television production, advertising or marketing is required.
• Advertising copy writing preferred.

WORK ENVIRONMENT AND PHYSICAL DEMANDS: 

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or The employee must occasionally lift and/or carry loads of up to 30 lbs.
• The noise level in the work environment is moderate to loud.
• In-person visits to a customer’s place of business are normal in the performance of this job. Specific abilities required include accessing a customer's place of business by stairs or elevator, operating doors or other entrances, navigating hallways and buildings, etc., and adapting successfully to a constantly changing environment.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

ABOUT MIDCO:

Midco:

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

JOB PURPOSE:

Oversee a team of GIS analysts who help to inform users across the enterprise on a variety of elements and present complex data analyses in an easy-to-understand format.  The GIS analytics team led by the manager is responsible for maintaining/upgrading the web-based GIS platform, various integrations with other systems, deploying web applications, and analyzing complex phenomena to enable stakeholders to make the best decisions. 

KEY FUNCTIONS:

• Manage GIS analyst staff to ensure quality and efficiency of work.
• Build talent within the GIS team by educating team members on analysis best practices and continuous improvement.
• Delegate tasks to analysts and ensure timely results.
• Provide expert level support of GIS applications and build and maintain GIS databases.
• Learn, teach, and implement new GIS technologies.
• Analyze spatial relationships to help assist decision makers across the enterprise.
• Create and maintain GIS standards that balance efficiency and quality.
• Deploy web-based GIS maps and applications on internally hosted GIS Portal that are simple and intuitive for the end-users.
• Collaborate on complex projects with internal teams as well as support work with outside contractors to bring projects to completion.
• Integrate GIS data and applications with other Midco systems.
• Maintain and develop data quality and organization standards as well as keep relevant documentation updated.
• Maintain an expert level understanding of GIS concepts and terms.
• Communicate GIS concepts to non-GIS personnel.
• Support ongoing data development and special analysis for telecommunication projects.
• Collaborate with other departments to understand their requirements and provide them with the best possible output.
• Edit, manipulate, and maintain geographic data using GIS software.
• Support access network design team with analysis, tools, and scripts to increase efficiency and accuracy.
• Participate in all phases of a project’s life cycle. Document project activity, communication, schedules and progress.
• Acquire and integrate data from various resources, industry sources, agencies, and vendors.
• Support ongoing data development and special analysis for telecommunication projects.
• Provide weekly, monthly, and annual reports.
• Support project schedules, meetings, and resources effectively.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Create a great work culture that values innovation and strategic thinking.
• Develop and direct staff, by carrying out the essential elements of company and departmental standards, policies and procedures, and by creating a positive work environment.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Maintain regular attendance to be available for your team and as required by your position.
• Be available to provide assistance to team members outside of normal business hours as necessary.
• Participate in the evaluation of tools and creation of customized methodologies and applications.

ADDITIONALFUNCTIONSANDRESPONSIBILITIES:

• Serve as a positive mentor by supporting team members in their professional and technical career development.
• Function as an effective team member while supporting the efforts, strategies, initiatives, and projects of other departments.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Support the mission, vision, and values of Midco.
• Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and finding ways to cut through ambiguous problems.
• Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Possess strong problem-solving, critical-thinking, and decision-making skills while using good judgment.
• Multi-task without loss of efficiency or composure.
• Maintain a positive work atmosphere by acting and communicating in a manner that develops positive relationships with team members, customer, and leadership.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

• GIS technology degree required.
• Master’s degree is preferred.
• Minimum five years of experience in the GIS field using Esri products is required.
• 3+ years of experience analyzing data is required.
• Minimum 3 years of management experience is preferred.
• Extensive working knowledge with GNSS data collection, GIS principles and methodologies is preferred.
• Experience in the broadband field is preferred.
• Experience in scripting languages preferred (Python, SQL, etc.).

WORK ENVIRONMENT AND PHYSICAL AND MENTAL DEMANDS:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch.
• The noise level in the work environment is moderate
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
• Be available to travel to locations across Midco’s service footprint.

ABOUT MIDCO:

Midco:

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.

JOB PURPOSE:

Lead network implementation and engineering field trials in Midco’s production network. Provides MOPs and standard configurations for use by other teams.  Assists with network design and troubleshooting of complex network issues not resolved in Tier 1/2 support.

KEY FUNCTIONS:

• Actively manage the design and maintenance of the Midco network. This includes, but is not limited to: LAN, WAN, and MAN networks, routers, switches, and optical shelves.
• Execute MOPs to implement network changes.
• Working knowledge of BGP, OSPF, ISIS, TCP/IP, OSI Model, Multicast, SNMP, and other commonly used networking standards and protocols.
• Collaborate across engineering teams to meet business goals.
• Communicate and maintain up-to-date, accurate documentation for passwords, diagrams, security, etc.
• Ensure proactively that the Midco network is secure from outside attack or penetration.
• Proactively plan for future capacity and execute related action plans.
• Work independently on large projects to augment networks, drive network standardization.
• Share in-depth knowledge of the Midco network and its components within team.
• Engage vendors to assist in testing new products and troubleshooting network issues.
• Ensure viable disaster recovery and back up plans are in place for all network elements.
• Propose development of system utilities and tools to enhance network performance metrics visibility.
• Follow and serve as a role model in displaying Midco’s Core Values and Leadership Success Drivers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance and to arrive to work on time as required by your position.

ADDITIONALFUNCTIONSANDRESPONSIBILITIES:

• Effectively communicate with other departments to handle escalating issues in a timely manner.
• Support the mission, vision, and values of Midco.
• Collaborate effectively with internal and external customers to ensure exceptional service.
• Demonstrate courage by tackling tough issues while acknowledging own limitations without compromising integrity.
• Remove obstacles for team members. Encourage creative solutions.
• Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas of responsibility.
• Communicate clear expectations that set a high bar while holding team members accountable to reach these goals.
• Demonstrate business acumen by using data to drive decisions and actions.
• Model flexibility, resiliency and change management skills by staying self-aware, constantly learning, and finding ways to cut through ambiguous problems.      
• Identify root causes of problems and implement solutions while keeping a holistic and long-term perspective in mind.
• Actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

Network Engineer I-Architecture:

• Associate’s degree in related industry and/or equivalent work experience required. 
• Minimum 7 years of network engineering experience required. Previous experience in telecommunications industry preferred. 
• CCNA or JNCIA required. 

Network Engineer II-Architecture:

• Associate’s degree in related industry and/or equivalent work experience required.
• Minimum 9 years of network experience. Previous experience in telecommunications industry preferred.
• CCNP certification required.

Network Engineer III-Architecture: 

• Bachelor’s degree in related industry and/or equivalent work experience required. 
• Minimum 11 years of network experience required. 
• CCNP or JNCIP certification required. 

Network Engineer IV-Architecture: 

• Bachelor’s degree in related industry and/or equivalent work experience required. 
• Minimum 13 years of network experience. Previous experience in telecommunications industry preferred. 
• CCNP or JNCIP certification required. 

WORK ENVIRONMENT AND PHYSICAL DEMANDS: 

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 50 lbs.
• The noise level in the work environment is moderate.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.

ABOUT MIDCO:   

Midco:  

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:   

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today. 

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.  

$19.50 per hour! No experience needed! PAID training! Join our team as a Field Tech - where your Midco career goes from there is up to you! Career advancement with pay increases including quarterly bonuses! Free and discounted fiber internet & cable tv. Competitive pay and benefits. Company vehicle, clothing and tools provided. This position can be located in or within 15 miles of Huron, SD.

Field Techs are the face of Midco working with cutting edge technology to create a great customer experience. They work with our customers to ensure they receive the best value for their needs. If you consider yourself a problem-solving pro who enjoys interacting with people, this is the ideal role for you.

JOB PURPOSE:

Perform basic service installations, disconnects and changes for residential and business customers. Preferred candidates live within 15 miles of service area.

Visit https://www.midco.com/careers/field-technician-jobs/ to learn about employment opportunities and apply today.

KEY FUNCTIONS:

• Perform installation work including but not limited to voice, video and data installs, and service changes and disconnects in customer homes and places of business.
• Complete Midco First Time Right Broadband I certification within 90 days of hire. Consistently apply First Time Right principles in all aspects of work.
• Troubleshoot and repair services from tap to Customer Premise Equipment (CPE), and signal leakage repairs.
• Maintain records, including daily logs and gas sheets.
• Record all required information on work orders, surveys, and referrals.
• Promote cable, internet, and other Company services and educate customers on the proper use of Midco’s services, including how to add additional services, access help online, channel lineups, and proper equipment usage.
• Ensure proper signal levels and picture quality on all television sets; clear the premises of all debris and materials after the installation is complete.
• Appropriately manage difficult or emotional customer situations and respond promptly to customer needs.
• Respond to requests for service and assistance in a timely manner.
• Perform on-call duties as required.
• Possess knowledge of Midco’s safety program (Target Zero), practice and enforce safety rules and procedures; operate all equipment in a safe manner.
• Operate and drive a Company vehicle in accordance with Midco’s “Use of Vehicle for Company Business” policy.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Adhere to Midco’s privacy guidelines to ensure each customer’s privacy.
• Maintain regular attendance as required by your position.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:

• Function as an effective team member while supporting the efforts and concepts of other departments.
• Function as an effective team member while supporting the efforts and strategies, initiatives and projects of other departments.
• Support the mission, vision, and values of Midco.
• Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas of responsibility.
• Possess an enthusiastic, energetic, self-motivated, and detail-oriented approach towards work and all work projects.
• Possess strong problem-solving, critical-thinking and decision-making skills while using good judgment.
• Multi-task without loss of efficiency or composure.
• Maintain a positive work atmosphere by acting and communicating in a manner that develops positive relationships with team members, customer and leadership.
• Adhere to and actively follow Midco policies and procedures.
• Perform other duties as assigned.

EXPERIENCE AND EDUCATION:

• HS Diploma/G.E.D. required.
• Maintain a current and valid driver’s license and good to excellent driving record. A DUI within the last 5 years disqualifies you from employment in this position.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

• The employee is occasionally required to reach with hands and arms, stoop, kneel, or crouch. The employee must occasionally lift and/or carry loads of up to 84 lbs.
• The noise level in the work environment is moderate to loud.
• While performing the duties of this position, the employee is frequently exposed to outside weather conditions and may occasionally be exposed to moving mechanical parts, high, precarious places, risk of electrical shock, and risk of radiation and vibration.
• In-person visits to a customer’s home or place of business are normal in the performance of this job. Specific abilities required include accessing a customer's home or place of business by stairs or elevator, operating doors or other entrances, navigating hallways and buildings, etc., and adapting successfully to a constantly changing environment.
• Employees may be required to work in excess of 40 hours per week and other than normal business hours, such as holidays, evenings and weekends as business demands.
• Must be able to climb poles, ladders, and other structures with proper equipment.
• Must be able to work from elevated heights and in tight spaces such as attics and crawlspaces.

ABOUT MIDCO:

• Is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest.
• Provides exceptional customer experience and a superior network, while being a force for good in the communities we serve.
• Delivers TV services including Midco Sports (a regional sports network), phone, data center and advertising services, plus wholesale networking solutions.

Ready to work at Midco? We thought so. Here are a few more reasons why Midco is one of the best places to work:

• Free Midco internet & TV
• Great opportunities to get involved in volunteerism
• Generous 401(k) match and paid time away from work programs
• And many more

Visit Midco.com/Careers to learn about employment opportunities and apply today.

Midco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, protected Veteran status, age, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, or any other characteristic protected by law. To view our full EEO and federal contractor supplemental posters, please refer to Midco.com/Federal Posters.